Payments, cancellation & refunds
Plan charges
The plan, price, currency, storage and bandwidth limits, tax treatment, billing interval, and renewal date shown in your CrewCut account or at checkout apply to your purchase. Paid plans may renew automatically. Razorpay processes payment credentials; CrewCut receives transaction and invoice details needed to administer the purchase.
Cancellation
Use the billing controls in your account to manage or cancel a subscription when available. Cancellation stops future renewals according to the timing shown in the account or checkout. It does not automatically delete videos or remove invoices. If you cannot access the controls, email [email protected] from your account email and include the plan you want to cancel.
Refund requests
Contact support promptly about a duplicate payment, an unauthorized charge, or a charge after cancellation. Other refund requests will be reviewed under the offer shown at purchase and applicable law. The refund eligibility rules, request window, and processing time have not been finalized; those details must be approved and disclosed at checkout before paid plans are offered.
Invoices and records
CrewCut generates an invoice or receipt for paid transactions and sends it to the billing email. Invoice PDFs are stored privately and made available through a time-limited download link. Invoice records may be retained after account deletion where required for accounting, tax, or legal purposes.
Billing support: [email protected].